Modern business phone systems: cloud calling, Microsoft Teams integration, and local NZ support
If your business is still running on an old PBX system or a landline contract, you are paying more than you need to and getting less than you could. Modern business phone systems run over the internet rather than traditional phone lines, which means lower monthly costs, no hardware to maintain, and features that actually help your team communicate.
Exodesk deploys and manages cloud-based VoIP phone systems for NZ businesses, with Microsoft Teams integration available for businesses already in the Microsoft 365 ecosystem. Setup is handled by our local NZ team, and ongoing support is included so you are never left troubleshooting your own phone system.
Exodesk business phone systems include:
- Cloud VoIP platform: open-standards, no vendor lock-in, runs on your own infrastructure or in the cloud
- Microsoft Teams integration: for businesses wanting calls inside Teams
- Call management: auto-attendant, call queues, call recording, voicemail-to-email
- Mobile and desktop apps: your office number on any device
- Predictable monthly pricing: no per-minute charges, no hardware surprises
- Local NZ support: from our Christchurch and Dunedin teams
Ready to modernise your business phone systems?
Talk to Exodesk about business phone systems with reliable VoIP solutions that scale as you grow.
Flexible, Modern Communication
Exodesk deploys business phone systems that run on your own infrastructure or in the cloud, giving you control without vendor lock-in. Staff use it on desk phones, laptops, or mobile apps, and the same number works everywhere. Microsoft Teams integration means businesses already using Teams can make and receive calls directly inside the platform without a separate softphone.
Business phone systems should do more than make calls. Features like auto-attendant, call queues, call recording, and voicemail-to-email are included as standard, giving your team the tools to manage calls professionally without paying for add-ons. Whether you are replacing an ageing PBX or moving away from a landline contract, the transition is handled by our team with no disruption to your existing numbers.
Scalable for NZ Businesses
Adding a new staff member means adding a new extension with no hardware order, no waiting for a technician, and no contract renegotiation. Exodesk manages the platform so changes happen when you need them. Multi-site businesses can connect all locations on the same system, with internal calls between sites at no cost. As your team grows or your offices change, the phone system scales with you rather than forcing a rebuild.
Number porting means you keep your existing business phone numbers when you switch. There is no gap in service and no need to update your stationery, website, or client communications. If your requirements change, adding lines, features, or locations is a management task, not a hardware project.
Simple & Supported
When something goes wrong with your phone system, it affects every call your business makes or receives. Exodesk provides ongoing management and support for your business phone system, monitoring the platform, applying updates, and resolving issues before they become disruptions. Our local NZ team supports you directly, with no offshore helpdesk between you and the people who know your system. For most businesses, the phone system becomes something they stop thinking about, which is exactly what managed support is supposed to deliver.
Monthly reporting covers system performance, call volumes, and any issues resolved during the period. You stay informed without having to ask. And because your business phone system is managed under the same fixed-price model as your broader IT environment, there are no surprise invoices when something needs attention.
Business Phone Systems FAQs
What are business phone systems and how do they work?
Business phone systems are communication tools that allow organisations to manage calls across staff, locations, and devices. Traditional systems rely on PBX hardware and copper lines, while modern systems use VoIP (Voice over Internet Protocol) to route calls over the internet. In New Zealand, most businesses are moving toward VoIP solutions because they are more cost-effective, scalable, and feature-rich than legacy phone systems.
What is VoIP and why is it better for NZ businesses?
VoIP, or Voice over Internet Protocol, is a modern phone system that uses your internet connection instead of traditional phone lines. For NZ businesses, VoIP offers clearer call quality, predictable monthly costs, and advanced features like voicemail-to-email, call forwarding, and mobile access. It is also more flexible, allowing your phone system to scale easily as your organisation grows.
How much do business phone systems cost in NZ?
The cost of business phone systems in New Zealand depends on the type of solution and the number of users. Traditional PBX systems involve high upfront hardware and maintenance fees. Exodesk VoIP systems are delivered on predictable monthly plans, reducing call charges and eliminating large setup costs. This makes them more affordable and scalable for NZ businesses.
Are VoIP phone systems reliable in New Zealand?
Yes. With today’s broadband speeds, VoIP phone systems are highly reliable for NZ businesses. Exodesk ensures call quality by optimising network performance and providing dedicated local support. If issues arise, our Christchurch and Dunedin teams respond quickly so your business communications remain dependable.
What features are included in Exodesk business phone systems?
Exodesk business phone systems are built on the 3CX platform and include auto-attendant, call queues, call recording, voicemail-to-email, call forwarding, remote access via mobile and desktop apps, and Microsoft Teams integration for businesses in the Microsoft 365 ecosystem. All features are included in the managed monthly service. there are no add-on charges for core functionality.
What phone system platform does Exodesk use?
3CX is a VoIP business phone system used by over 600,000 businesses globally. Exodesk is a certified 3CX partner and has deployed it for NZ businesses since it became the leading alternative to legacy PBX systems. Unlike proprietary systems that lock you into a single vendor, 3CX runs on standard hardware or in the cloud and gives you full control over your phone system. It is also why Exodesk can provide genuine local support. our team knows the platform in depth.
Can we keep our existing phone numbers when switching to VoIP?
Yes. Number porting allows you to transfer your existing NZ landline or toll-free numbers to the new VoIP system. Exodesk manages the porting process so there is no gap in service during the transition. Most NZ number ports complete within 5 to 10 business days.
Can Exodesk replace our existing PBX phone system?
Yes. Replacing a legacy PBX is one of the most common engagements Exodesk handles for NZ businesses. We assess your current system, design the replacement, manage the migration including number porting, and provide staff onboarding so the transition causes minimal disruption. Most businesses find the switch simpler than expected. and the monthly cost lower than what they were paying for the old system.
Our Partners
ABOUT US
Trusted IT support company
in Christchurch & Dunedin
Originally formed in 1989, as Willis White & Co, Exodesk was established in Dunedin by Chris Willis and Andrew White.
We expanded to Christchurch in 2009, growing into one of New Zealand’s most established IT providers. Today, we deliver business phone systems and support tailored to businesses across Christchurch, Dunedin, and beyond, keeping businesses connected and running without interruption.
Reasons to choose Exodesk
Local IT Support
With local IT support teams in Christchurch and Dunedin, Exodesk provides unlimited assistance on fixed-cost monthly plans. You’ll always have nearby experts ready to help, with no hidden fees or unexpected costs.
Accountability & Support
If something goes wrong, we’ve got your back. Avoid business interruptions and sleep easy knowing your IT systems are running and your data is safe.
If anything goes wrong in your IT world, Exodesk will make it right.
One Partner for All Your IT Needs
With Exodesk, you don’t need multiple providers. Our Christchurch and Dunedin team delivers complete IT solutions — support, phones, cloud, cyber security, and business software — all from one trusted partner.
Contact us
For an IT assessment to discuss your requirements
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