Business Mobile Plans for NZ Businesses
Exodesk supplies and manages business mobile plans for New Zealand businesses. We review how your team uses its connections, propose suitable plans on selected networks and handle agreed changes, from new starters to staff who leave.
Our Christchurch and Dunedin teams keep your number register current and agree who can approve changes. Support arrangements, roaming and any management fees are set out before you commit.
Tell us how many connections you have, where your staff work and what is not working now
What are business mobile plans?
Business mobile plans are the mobile connections a business provides for its staff, with the data, calls, roaming and contract terms attached to each one. When Exodesk supplies them, the plans are billed by us and the agreement records which numbers your business uses and who can authorise changes.
Three things sit behind every connection: the account that holds it, the number customers ring and the plan that sets what it carries each month. Choose plans around the places your staff work, their normal and peak data use, travel and contract terms. We explain the proposed options and costs so you can see what is included and what remains with the mobile network.
Exodesk has supported New Zealand businesses since 1989. Today, our Christchurch and Dunedin teams support businesses nationwide.
Plans, numbers and staff changes in one place
Our business mobile plans come with the administration that keeps them accurate as your team changes.
Plan advice
Plans proposed from how each person uses data, calls and roaming, not one bundle for everyone.
Supply and billing
Connections supplied and billed by Exodesk, with charges set out per connection.
Account administration
Agreed changes made for you, with named people who can approve them.
Number register
Every number, its user, its plan and its contract dates in one current list.
Joiners and leavers
New connections issued and leaver decisions made inside the notice period.
Network liaison
Faults and account questions raised with the mobile network on your behalf.
Plan options sized to real use
We start from what each connection carries, using up to twelve months of per-connection data where the network can supply it, then check peak months, role changes and travel.
- Data and speed. Any full-speed allowance, reduced-speed policy, hotspot limits and fair use terms behind an unlimited or endless label
- Shared or per connection. Which options pool data across the team, which are per connection, and how lines are added or removed as you grow
- Going over. Whether the plan stops data, slows it, charges more or needs an add-on, and which alerts are available
- Contract and handsets. Term, early-exit costs and handset charges, each quoted separately, with wider equipment financing covered by IT hardware leasing
A connection with plenty of headroom is not automatically oversized, because some roles need it. A connection with no traffic is checked for standby equipment, sign-in recovery and call forwarding before it is cancelled.
Support and escalation
We agree who your team contacts for mobile account changes and support, which hours are covered, and how issues are escalated to the mobile network. Network service and restoration remain subject to the network terms. Any priority support is described in the service agreement.
- Contact route. One place to request changes, report faults and ask about charges, with the hours covered stated
- Escalation. Network faults raised with the provider by Exodesk, with updates passed back to you
- Priority. Customer-service priority is a support arrangement, and is different from priority access on the mobile network itself
- Remote staff. Coverage checked where people work, hotspot use confirmed with the plan, and mobile backup for the office kept within its limits
A mobile connection can help when the office internet is down, but it is not a full replacement. Resilient office connections are covered by business internet.
Keep control of the numbers customers ring
For customer-facing mobile numbers, record the account holder, authorised contacts and the agreed arrangement for when staff leave. Network terms govern the right to use a number and who can authorise changes, so the record matters more than who paid the bill.
A personal account can make continued business use of a number depend on a planned transfer. Agree the position in writing and complete the provider process before the person leaves where possible. Employment arrangements can also matter, so take advice where a number is disputed.
Where Exodesk supplies the connections, the agreement records your business as the party using each number, who can authorise changes, and how numbers move to another provider if the service ends. On a leaver, the business decides whether the number is reissued, kept active, forwarded or suspended, and the register records the decision.
Three different changes to keep apart
Changing the account holder, switching provider and moving a SIM or eSIM to a new handset are separate processes, each with its own approvals.
- Changing account holder. A transfer within the same provider, such as moving a staff number onto the company account, with approvals and any remaining charges confirmed
- Switching provider. A port, where the Telecommunications Forum explains the customer replies YES to a text within two hours; the old service stays active and the person holding each handset is told to expect it
- Moving to a new handset. The SIM or eSIM profile moves to the new device using a method the device and provider support; an ICCID identifies the SIM or profile, not the handset
- Account security. Access to the account, change approvals and recovery contacts protected with MFA and named permissions, with cover when someone is away
A company account makes unauthorised moves harder, but fraud and mistaken permissions remain possible, so approvals are checked for every change.
Roaming for staff who travel
Roaming charges and allowances depend on the plan and the destination. Some business plans include eligible Australian roaming, while others use daily rates or add-ons.
Before a trip we confirm the destination, any transit stops, trip length, included data and calls, voicemail and the daily charging period. Maritime and in-flight services are checked separately. We also confirm which usage alerts and blocking options exist, what they cover, and whether reporting delays could allow extra charges before an alert arrives.
Personal phones, allowances and phone systems
BYOD means staff use personally owned devices for work. The connection can still be company supplied, including a separate work eSIM on a compatible dual-SIM phone.
Work data on any phone needs protecting, whatever the headcount. Full device management and supported work-app protection are different options, and our mobile device management service covers the handset side. Where staff are paid a phone allowance or reimbursed, Inland Revenue determination EE004 applies from 1 April 2023, and your accountant should confirm how it applies to you.
Main-number routing, call queues and calling apps belong to business phone systems. Calls made through a configured Teams setup can present a business number, but ordinary calls from the phone dialler do not inherit it. The phone system and the business mobile plans can be supplied together.
- Account authority. Who holds the account and who can approve changes
- Devices and numbers. Which roles get a company connection, and how personal devices are used for work
- Money. Reimbursement, allowances and roaming approval
- Departures. What happens to each number and device when someone leaves
How the work starts
We move a team onto managed business mobile plans in the same order each time.
List the numbers
Gather every number, its user, its provider and current invoices, starting with customer-facing numbers.
Confirm authority
Check the account holder and authorised contacts for each number, and note any on personal accounts.
Review use
Look at per-connection data, calls, roaming and contract dates with each role in mind.
Propose and quote
Set out the plans, management and any handset or setup charges, with the GST basis stated.
Move and record
Complete agreed transfers and ports, then build the number register and approval list.
What affects the cost?
Business mobile plans are quoted from the connections, data and support your team needs.
- Connections. The monthly charge for each connection, set by data, calls and team arrangements
- Management. Any separate management fee for account administration, the register and staff changes
- Roaming. Included roaming, daily rates or add-ons for the destinations your staff visit
- One-off charges. Handsets, setup, number moves and any early-exit costs from existing contracts
Quotes are in New Zealand dollars with the GST basis, inclusions, exclusions and contract terms stated before you commit.
Business mobile plans questions
What does BYOD mean when a company buys mobile connections?
BYOD means staff use personally owned devices for work. The mobile connection on that device may be personal or supplied by the company. Agree number control, work-data protection, support and departure arrangements separately.
When is a phone allowance a reasonable alternative to a business mobile?
It can suit some roles, but compare the total costs and responsibilities first. Agree how work calls, customer-facing numbers, data security and staff departures are handled, and confirm the tax treatment with your accountant.
How do we move a mobile number from a staff member onto the company account?
Agree the change with the employee and follow the provider account-transfer process. Confirm approvals, existing commitments and completion. If the provider is also changing, coordinate the separate porting steps.
Can an employee take their work phone number when they leave?
It depends on the account, the provider process and the agreed employment arrangements. Record who can authorise release or transfer. A company account improves control but does not remove the risk of fraud or administration mistakes.
How much do business mobile plans cost per staff member in New Zealand?
Costs depend on data, team arrangements, roaming and contract terms. Ask for a quote that separates the connection, management, handset and setup charges, with the GST basis and exclusions stated.
What is the difference between a SIM and an eSIM?
A physical SIM is a removable card, while an eSIM is a digital profile on compatible equipment. Activation and transfer methods depend on the device and provider. Neither decides who controls the business account.
Do we need mobile device management if we only have ten phones?
Assess the information and access on those phones rather than the number of devices. Full device management or supported work-app protection may suit. Discuss the scope with Exodesk.
Who manages business mobile plans for companies in Christchurch and Dunedin?
Exodesk supplies and manages business mobile plans from its Christchurch and Dunedin teams, supporting businesses nationwide. The agreement sets out account authority, support, staff changes and any management fees.
Our staff prefer to use their own phones. Is that a problem?
Personal phones can work with agreed controls. Consider work data, sign-in security, privacy, support and number continuity. A separate company connection on a compatible dual-SIM phone is one option.
What should be in a business mobile phone policy?
Cover account authority, number use, company and personal devices, reimbursement, security, roaming approval and staff departures. Explain the controls and permitted actions on personal devices, and review the policy when arrangements change.
Where should a business start if nobody knows whose name the numbers are in?
List the numbers, their users and their providers. Confirm the account holder and authorised contacts, starting with customer-facing numbers. Exodesk can discuss the work needed to close any gaps.
Discuss your business mobile plans
Tell us how many connections you have, who your current provider is and what you would like to change. We will suggest a plan and support scope and the next step. Please leave passwords and account PINs out of the enquiry.
Talk to us about your mobile plans
Tell us your business, location and how many connections you have, and we will be in touch to arrange a time that suits.
Prefer to talk?
Christchurch
Level 1, 85 Riccarton Road
Christchurch 8011
03 343 3124
Dunedin
Level 3, Bartons Building
2 Stafford Street, Dunedin 9016
03 479 2941