IT Services for New Zealand Business
Six service lines from one local team: managed IT, cyber security, cloud, phone systems, consulting and hardware. Run together, so nothing falls between two providers.
Supporting New Zealand businesses since 1989
What are IT services?
IT services are the work of running a business’s technology: supporting the people who use it, keeping it secure, hosting it somewhere sensible, connecting it up, and deciding what to do with it next. Delivered as an ongoing arrangement rather than a one-off job.
Most businesses do not need all of it at once. They need one thing solved, then find the next thing was connected to it. The words vary. IT services, IT support, outsourced IT and business IT all get used more or less interchangeably, and the firms delivering them get called IT companies, IT providers or managed service providers (MSPs). This page is the map. Each service line below has its own page with the detail, the cost question answered, and the FAQs that go with it.
Most IT problems live in the gap between two suppliers
The phones go through one company, the network through another, security through a third, and the day something breaks, each of them can explain why it is not theirs.
Nothing in that arrangement is anyone’s fault. It is just that no single party can see the whole picture, so the problem sits in the middle while the business waits. The same is true of security bolted onto an environment somebody else manages, or a cloud migration planned by people who have never seen the network.
A common version: calls start dropping, the phone company says the handsets are fine and it must be the network, and the network people say the line is fine and it must be the phone system. Both are telling the truth as they see it. Nobody owns the part in between, and the business spends three weeks proving something that was never its job to prove. One IT company holding both ends of that removes the argument entirely.
When one team runs the lot, there is no gap for a problem to sit in and nobody to hand it to.
What we do
The six service lines
Each has its own page with the detail, the cost question answered, and the FAQs.
Managed IT services
Unlimited helpdesk, monitoring around the clock, patching, backup and core security, for one fixed monthly fee. The arrangement most businesses without in-house IT end up on.
Cyber security
Email, endpoint and network protection, monitoring and response, dark web monitoring and staff training. Covering the whole path an attack takes rather than one part of it.
Cloud solutions
Moving off ageing servers onto hosting inside New Zealand, Microsoft 365 configured properly, and migrations planned by people who have seen your network.
Business phone systems
One business number that reaches your people wherever they are, with calling, handsets and the system itself bundled into a single monthly figure.
IT consulting
Independent advice, a costed roadmap and someone senior to think about technology with, whether or not we run anything for you afterwards.
Computer leasing
Laptops, desktops and servers on a monthly term, so hardware refreshes stop being a capital decision you keep deferring.
Where to start
Which of these do you actually need?
Most people arrive here with a problem rather than a shopping list. Find the one that sounds like yours.
- Nobody looks after our IT and it shows. Start with managed IT services, or an IT assessment if you want to know the state of things first.
- We have an IT person who is stretched. Co-managed IT adds cover, tooling and depth without replacing them.
- We are not sure we are secure. Cyber security services, or a security assessment to find out where you stand.
- Our server is old and we are nervous about it. Cloud solutions, and backup and recovery if the backups are the part keeping you awake.
- The phones are the problem. Business phone systems.
- Our current provider is not working out. How to switch IT providers, and what to ask a managed service provider before you sign.
- We need a plan and a budget, not a purchase. IT consulting, an IT roadmap or vCIO services.
- The machines are too old to keep patching. Computer leasing or device as a service.
- We are moving premises. Office IT relocation, and network cabling if the new site needs it.
If none of those quite fit, ring and describe it. Most first conversations here are somebody explaining a symptom rather than requesting a service.
Go deeper
The rest of it
The six service lines cover most of what businesses ask for. These are the specifics underneath them.
Support and infrastructure
Continuity and control
We also write up what IT looks like in particular industries, since the constraints differ a good deal:
One team, two cities, since 1989
- All six lines under one roof. Support, security, cloud, phones, advice and hardware, so there is no seam between suppliers to argue over.
- Local people. Christchurch since 2009 and Dunedin since 1989, reachable by somebody who knows how your environment is built.
- Fixed monthly pricing. Most of what we do is a known figure you can budget, not an hourly rate that arrives as a surprise.
- We will tell you what you do not need. Overlap and forgotten subscriptions are common, and finding them is part of an assessment.
- Independent where it matters. Consulting work stands on its own, whether or not you buy anything else from us afterwards.
- More than 35 years. Through several complete changes in what business technology even means.
Where we work
IT services in Christchurch and Dunedin
Two local teams
Christchurch since 2009 and Dunedin since 1989. When something needs hands on the equipment, somebody local comes. See IT support Christchurch and IT support Dunedin, or if you are comparing providers, IT companies Christchurch and IT companies Dunedin.
Nationwide remotely
For businesses elsewhere in New Zealand, the helpdesk, monitoring, security and cloud work all run the same remotely. Site visits where the job genuinely needs somebody there.
Questions
IT services FAQs
What IT services does Exodesk provide?
Six lines: managed IT services, cyber security, cloud solutions, business phone systems, IT consulting, and computer and hardware leasing. Underneath those sit the specifics, including helpdesk, backup and recovery, business WiFi, cabling, disaster recovery planning, asset management and office relocations. Most clients start with one line and add others as the need appears.
What is the difference between IT services and managed IT services?
IT services is the broad category, covering anything a provider does with business technology, including one-off projects. Managed IT services is one arrangement within it: ongoing responsibility for the environment, monitored and supported for a fixed monthly fee. All managed IT is an IT service. Not all IT services are managed. See managed IT services.
Do you have to take every IT service from one provider?
No. Plenty of clients take one line and nothing else, and some take consulting only, with the work they decide on going to somebody else entirely. The lines connect well when they are together, but none of them requires the others.
What do IT services cost in New Zealand?
It depends which lines you take, so each service page answers the cost question for itself. The pattern across most of them is a fixed monthly fee rather than hourly billing, with any one-off work quoted before it starts. An assessment at the beginning is a fixed fee and is worth having even if you go no further.
Can you take over from our existing IT provider?
Yes, and it is a routine piece of work. The environment gets documented before anything changes, a handover date is agreed, and monitoring and helpdesk transfer on that date. Most of the risk sits in undocumented access rather than in the technology. See how to switch IT providers.
Do you work with businesses outside Christchurch and Dunedin?
Yes. Support, monitoring, security and cloud work all run remotely for businesses anywhere in New Zealand, with site visits where a job needs somebody physically present. The two offices are where the teams sit, not the limit of who we look after.
How big does a business need to be for IT services?
Most clients sit somewhere between five and a couple of hundred staff. Below about five people with nothing critical running on site, an ongoing arrangement may cost more than it saves, and we will say so rather than sell you one. See small business IT support.
How do you get started with an IT services provider?
An assessment. Somebody looks at what you are running, what condition it is in, and what it would take to support properly, then writes it down. It is a fixed fee, quoted first, and useful on its own even if nothing follows. See IT assessment.
Not sure which of these you need?
That is the usual starting point. Describe the problem in your own words and we will tell you which of the six it actually is, including when the answer is that you do not need us yet.
Christchurch 03 343 3124 · Dunedin 03 479 2941 · Nationwide 0800 396 3375
About us
IT services from one team in Christchurch & Dunedin
Originally formed in 1989 as Willis White & Co, Exodesk was established in Dunedin by Chris Willis and Andrew White. We expanded to Christchurch in 2009, growing into one of New Zealand’s most established IT providers. Today we deliver managed IT services, cyber security, cloud solutions and business phone systems to businesses across Christchurch, Dunedin and beyond.
Contact us
For an IT assessment or a conversation about which of these you need