Unlimited Support, Proactive Care, and fixed-price IT — without the overhead of an in-house team
When IT stops working, your business stops too. Managed IT services replace unpredictable break-fix support with proactive monitoring, unlimited helpdesk access, and a fixed monthly cost — so your technology works, and you always know what you are paying.
Exodesk provides managed IT services to NZ businesses that want less downtime, stronger security, and an IT partner who takes responsibility for keeping everything running. With 35 years supporting NZ businesses and local teams available for on-site support, we act as your IT department without the overhead of hiring one.
Ready to simplify your IT?
Book an IT assessment with Exodesk and discover how our managed IT services can save you time, reduce downtime, and give your business the support it deserves.
What’s Included in Our Managed IT Services
Every Exodesk managed IT services plan includes the following as standard. No add-ons required for the essentials.
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Unlimited IT Support – Phone, email, and remote help whenever you need it. No per-incident billing, no hourly rates.
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Proactive Monitoring – 24/7 automated monitoring catches problems before your staff notice them.
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Patch Management – Regular updates across all systems and software to close security vulnerabilities and maintain performance.
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Data Backup and Recovery – Secure, tested backup with fast restore capability so your data is always recoverable.
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Cyber Security – Firewalls, endpoint protection, email filtering, and 24/7 monitoring to keep attackers out.
Why Choose Exodesk for Managed IT
Exodesk has been supporting NZ businesses since 1989. We act as your IT department — proactively managing your technology so you can focus on running your business.
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35 Years of NZ Experience – Long-established relationships, deep understanding of how NZ businesses operate.
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Local NZ Teams – On-site support from Christchurch and Dunedin, remote support for NZ businesses anywhere..
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One Partner for Everything – Managed IT, cyber security, cloud, phones, and hardware from a single provider.
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Fixed Monthly Pricing – No surprise invoicing. One monthly cost covering unlimited support and all core services.
The Benefits of Managed IT Services for Your Business
The right managed IT service eliminates the day-to-day stress of managing technology and gives your team the tools and support they need to stay productive.
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Less Downtime – Problems are identified and fixed before your staff notice them.
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Stronger Cyber Security – Continuous protection across your network, devices, and email — updated for current threats.
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Predictable Costs – One fixed monthly fee with no surprise bills or per-incident charges.
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Scalable as You Grown – Managed IT services that expand with your team, systems, and locations.
Managed IT Services FAQs
What are managed IT services and what do they include?
Managed IT services is an arrangement where a third-party provider takes responsibility for your business technology -- monitoring, maintaining, and supporting your systems on an ongoing basis. Exodesk's managed IT services include unlimited helpdesk support, 24/7 proactive monitoring, patch management, data backup and recovery, cyber security, and cloud platform management. Everything is covered under a fixed monthly fee.
How much do managed IT services cost for NZ businesses?
Managed IT service pricing depends on your business size, number of users, and the services included. Exodesk provides fixed monthly pricing with no per-incident billing or surprise costs. Book an IT assessment and we will provide a tailored proposal based on your specific environment and requirements.
What is the difference between managed IT services and break-fix IT support?
Break-fix IT support bills you when something goes wrong. Managed IT services cover ongoing monitoring, maintenance, and support under a fixed monthly fee -- with the goal of preventing problems before they occur. The incentive structure is different: a managed IT provider is motivated to keep your systems running, not to generate incident billing.
Do managed IT services include cyber security?
Yes. Every Exodesk managed IT services plan includes core cyber security -- firewalls, endpoint protection, email filtering, patch management, and 24/7 monitoring. We also offer advanced cyber security packages for businesses needing additional protection such as dark web monitoring, security awareness training, and incident response planning.
Do you support remote and hybrid teams?
Exodesk provides managed IT support for remote and hybrid workplaces across NZ. We secure remote access, manage cloud platforms, support home and mobile devices, and ensure your staff stay connected and protected wherever they work.
Can you manage Microsoft 365 and cloud services?
Absolutely. Microsoft 365 management is a standard part of Exodesk managed IT services -- covering licensing, configuration, security settings, and ongoing support. We also manage cloud storage, cloud backup, and other business platforms as part of our service.
How quickly does Exodesk respond to IT support requests?
Response times depend on the priority of the issue. Critical issues affecting business operations are escalated immediately. Our helpdesk operates during NZ business hours for standard requests, with monitoring and alerting running 24/7 to catch issues before they require a support call.
How do I know if managed IT services are right for my business?
If your business relies on technology to operate, has more than 5 staff, and is currently dealing with unpredictable IT costs, frequent downtime, or a lack of IT expertise in-house -- managed IT services are almost certainly the right fit. Exodesk offers a no-obligation IT assessment that gives you a clear picture of your current environment and what a managed service would cost and deliver.
Our Partners
ABOUT US
Trusted Managed IT Services Company
in Christchurch & Dunedin
Originally formed in 1989, as Willis White & Co, Exodesk was established in Dunedin by Chris Willis and Andrew White.
We expanded to Christchurch in 2009, growing into one of New Zealand’s most established IT providers. Today, we deliver managed IT services and support tailored to businesses across Christchurch, Dunedin, and beyond, keeping businesses connected and running without interruption.
Reasons to choose Exodesk
Local IT Support
With local IT support teams in Christchurch and Dunedin, Exodesk provides unlimited assistance on fixed-cost monthly plans. You’ll always have nearby experts ready to help, with no hidden fees or unexpected costs.
Accountability & Support
If something goes wrong, we’ve got your back. Avoid business interruptions and sleep easy knowing your IT systems are running and your data is safe.
If anything goes wrong in your IT world, Exodesk will make it right.
One Partner for All Your IT Needs
With Exodesk, you don’t need multiple providers. Our Christchurch and Dunedin team delivers complete IT solutions — support, phones, cloud, cyber security, and business software — all from one trusted partner.
Contact us
For an IT assessment to discuss your requirements
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